Every client has a different story*.
When Carmen, Jody, Jon, or Dalila walk through the doors at CUPS, they are welcomed by a team.
At CUPS, we blend the expertise of a multidisciplinary team of care-coordinators, clinicians, specialists, educators and counsellors and engage with our external partners to create a custom care plan that is suited specifically for the complex needs of that person’s story.
This is Integrated Care.
*In order to protect client confidentiality, some of the identifying details have been changed.
Meet Carmen
Imagine being a teenager, pregnant and alone trying to face the world.
For Carmen, this is her reality. Instead of playing soccer with friends and trying out new hair styles, she’s struggling to find somewhere safe to live. Carmen was couch surfing and had nowhere for her and her baby to call home. Working with the Highbanks Society, CUPS has helped her achieve a basic necessity: a roof over her head. Carmen has not only been accepted into their housing program, but her eagerness to finish school has her enrolled in the Never Too Late GED program, a CUPS partnership with Catholic Family Service. Carmen is also getting a jump on parenting classes through the Nurturing Parenting program, learning how to properly care for her baby and raise a strong and confident child. Carmen is building a foundation of resilience for the future with each and every step she makes.
Meet Jody
When the line between sibling and guardian is blurred, it can put a strain on any relationship.
Jody is just barely an adult, but is now in the role of parent to a younger sibling. Couch hopping and homeless, they came to CUPS for help. In partnership with Horizon Housing and Alberta Works, Jody’s CUPS care team is giving her the foundational skills she needs to succeed. Her younger sibling is now enrolled at the CUPS Child Development Centre where they are learning, growing and preparing for Grade one! The shy young woman who first arrived at CUPS has grown in confidence and self-esteem and is working hard to transform not only her life, but her younger sibling’s as well.
Meet Jon
Knowing what you want and not being able to get your hands on it can be incredibly frustrating.
It’s right there in front of you, but you can’t grasp it. That’s every day for Jon. He knows what he needs to succeed: supportive housing. Resilient, but vulnerable, Jon has been engaged with CUPS for a very long time. In addition to seeing a counsellor and physician at CUPS, his care coordinator also checks in once or twice a week to keep him present and engaged so he feels heard and supported. CUPS has worked in partnership with Alpha House to ensure he’s safe at night and continues to advocate for Jon to get into subsidized housing.
Meet Dalila
There is a monumental cultural shift that takes place when you move countries.
When Dalila and her young daughters moved from Brazil to Calgary, she needed to find social supports that would help her little family find a solid footing for their new life. Enrolling her girls at the CUPS Child Development Centre turned out to be the core of that foundation. With one daughter in preschool and one in kindergarten, they were immersed into a program that uses brain science principles to support building resilience for life. Not only are her daughters more engaged in school, they have become more connected as a family, too.